Counted — time & pay tracker for hourly and shift workers · Counted App LLC
Effective date: to be set at launchCounted is made by Counted App LLC, a California limited liability company. We call ourselves Counted, we, or us. This Policy explains what we collect when you use the Counted mobile app or visit countedapp.com, what we do with it, who else sees it, how long we keep it, and what you can do about any of it. The app and the website together are the Service.
This summary is here because you should not have to read the whole Policy to learn the important things. The rest of the Policy is the part that governs, and it says the same things at greater length.
1.1 The app and the website. This Policy covers the Counted mobile app on iPhone and Android, and it covers countedapp.com, including the email waitlist on the site. If we ever add another way to reach Counted, this Policy will cover that too, and we will say so.
1.2 Where we offer Counted. We offer Counted in the United States. If we ever offer it elsewhere, the privacy laws of that place will apply as well and we will update this Policy before we do.
1.3 Where it does not reach. It does not cover Apple, Google, or any other company's own handling of your information under their own policies, and it does not cover a website we link to. Those are theirs and they are governed by their terms.
1.4 Our Terms. This Policy is part of our Terms of Use.
Everything below comes from you, from your device with your permission, or from Apple and Google in the case of your subscription status. We do not buy information about you, and we do not gather it from anywhere else.
2.1 If you join the waitlist. If you give us your email address on countedapp.com so that we can tell you when Counted launches, we use it for that and nothing else. Every message we send includes a way to unsubscribe, and we delete the address when you do, or when the waitlist closes.
2.2 What we do not collect. We do not collect your name unless you type it into a note yourself. We do not collect your payment card, your bank details, your Social Security number, your immigration status, your health information, or your device contacts. We do not collect your location in the background, ever, and we do not collect it at all unless you use the mileage feature and grant the permission.
3.1 What is sensitive here. California law treats certain information as sensitive and defines the term specifically. Three kinds of it can pass through Counted. Your account login credentials, meaning your email address together with your password, are sensitive. Your precise location is sensitive, and we only ever receive it if you turn on mileage and grant the permission. And if you record union or collective-bargaining details, union membership is sensitive as well.
3.2 What we do with it. We use each of these only to do the thing you asked Counted to do. Your credentials sign you in. Your location produces a driving distance and is not kept. Your union or contract details apply the right pay rules to your own hours.
3.3 Why there is no separate control for it. California gives people a right to limit how a business uses sensitive information, and the right exists for businesses that use it for something beyond delivering the thing the person asked for. That does not describe us, for two independent reasons. The first is that we use each of these only to perform the feature you turned on, which is exactly the use an ordinary person expects when they turn it on. California's own rules give the example of an app using someone's precise location to give them directions, which is our mileage feature almost word for word. The second is that we do not use or disclose any of it to work out anything about you as a person. We do not build a profile of you and we do not infer your characteristics. Either reason alone would be enough, so we do not offer a separate option to limit our use of sensitive information, because there is no other use to limit. If that ever changes, this Policy will change first.
Every use below is either something you asked for or something running the Service requires. There is no other category.
Five companies are involved in running Counted. Three of them act on our instructions, receive only what their job needs, and are not permitted to use your information for their own purposes. Apple and Google are different, and Section 5.4 explains how. We do not pay any of them for your information, and none of them pays us for it.
5.1 Supabase. Supabase provides account sign-in and the cloud backup and sync of your records. It holds your email address, your account identifier, and the work records you have backed up. Your data is encrypted while it travels and while it sits there, and access is scoped so that your account reaches only your own data.
5.2 AWS Textract. When you scan a receipt, we send the image to Amazon's Textract service to read the text on it, so that Counted can fill in the total and the date instead of making you type them. We have opted out of Amazon's use of our content to develop or improve its services, using the account-level control Amazon provides for that purpose, which means Textract reads the image, returns the text, and does not keep it for its own ends. You never have to use this. You can always enter a receipt by hand.
5.3 Mapbox. When you ask for a driving distance, we send the address to Mapbox to geocode it and calculate the route. We keep the distance and the address you typed. We do not keep your device location, and Mapbox does not sell personal data, profile you, or track you across billing cycles under the terms that apply to us.
5.4 Apple and Google. Apple and Google sell every subscription and process every payment. They receive your payment details directly, and we never do. What they send us is confirmation of which subscription you hold and whether it is active.
5.5 When the law requires it. We will disclose information if the law requires us to, or where we need to in order to protect our legal rights, the Service, or someone's safety. If we ever receive a demand for your information, we will tell you unless the law forbids it.
5.6 If Counted is ever sold. If we are acquired or merge with another company, your information may transfer as part of that. The Terms of Use go with it, including the promises in Section 7 of the Terms, and we will tell you when your information moves to anyone new.
6.1 On your device first. Counted keeps your records on your device. The cloud copy is a backup of that, not the other way around.
6.2 How it is protected. Information travels over encrypted connections and is encrypted where it is stored. Access is scoped so that an account can reach only its own data. No system is perfectly secure. If something happens that affects your information, we will tell you promptly.
6.3 If your subscription ends. Your records stay on your device, readable and exportable, at no charge, and we will not delete, lock, or withhold them because you stopped paying. We keep your cloud backup for ninety days after the subscription ends. Before we delete the cloud copy we will send you a notice with a one-tap export so that you can take your own copy first. After the ninety days we may delete the cloud copy, which does not touch the copy on your device. Section 7 of the Terms of Use sets this out in full, including the things we cannot promise around.
7.1 We do not sell your information. We have never sold personal information and we do not. Selling has a specific meaning under California law, which reaches disclosures made for money or for other valuable consideration, and we do not do it in that sense or in any ordinary sense either.
7.2 We do not share it for advertising. We do not share your personal information for cross-context behavioral advertising, which is the other thing California law defines and regulates. We run no advertising in Counted, we use no advertising software development kits, and we have no advertising partners.
7.3 Nobody tracks you through us. No other party collects personal information about your activities over time and across different websites or apps when you use Counted. There is nothing embedded in the app or the site that would let them.
7.4 Do Not Track. Some browsers send a Do Not Track signal. We do not respond to it, because we do not do the tracking it is meant to stop. There is nothing for the signal to switch off.
7.5 We do not use your records to train anything. We do not use the information you enter to develop, train, or improve any machine learning or artificial intelligence system, ours or anyone else's, and Section 5.2 explains the control we have put in place with Amazon so that it does not either.
8.1 Look at it and change it. Everything Counted holds about your work is visible in the app, and you can edit or delete any of it yourself, at any time, without asking us. If you need to correct your account email or anything else that will not change from inside the app, write to us and we will fix it.
8.2 Take it with you. You can export everything to CSV or PDF at any time, at no charge, whether or not your subscription is active.
8.3 Delete it. You can delete individual entries in the app at any time. To close your account and delete what we hold, use the account deletion option inside the app, which is the quickest way and does not need us. You can also do it from countedapp.com without installing anything, or write to support@countedapp.com if you would rather ask a person. However you ask, we delete rather than deactivate, we finish within thirty days, and we confirm when it is done. Anything the law requires us to keep, such as the subscription consent record in Section 2, we keep and nothing else.
8.4 Permissions. Camera and location are used only for features you choose to use, and your device settings control both. Turning either off does not affect the rest of Counted.
8.5 Diagnostics. Diagnostics are switched off. If we ever turn them on, we will update this Policy first, they will be anonymous, and you will be able to switch them off in Settings under Privacy.
8.6 How to reach us about any of it. Write to support@countedapp.com. We will not ask you to create an account you do not have or to explain why you are asking.
9.1 What this section is. California gives residents a set of privacy rights, and the largest of those laws does not currently apply to a company our size. We have written this Policy to that standard anyway, because it is the right standard and because we would rather build it now than bolt it on later. What follows is what we do, and we hold ourselves to it whether or not a statute makes us.
9.2 What you can ask for. You can ask us what personal information we have collected about you, where it came from, why we collected it, and who received it. You can ask us to correct it. You can ask us to delete it. Section 2 answers most of this in advance, and Section 8 tells you how to do the rest yourself, in the app, without asking anyone.
9.3 Selling, sharing, and sensitive information. We do not sell your personal information and we do not share it for cross-context behavioral advertising, so there is nothing for you to opt out of. Section 3 explains the sensitive information that passes through Counted and why we do not offer a separate limit option for it.
9.4 We will not treat you differently for asking. Exercising any of these rights costs you nothing, changes nothing about your subscription, and will never result in a worse Service or a worse price.
9.5 How to make a request. Write to support@countedapp.com from the email address on your account, which is how we will know it is you. If you cannot use that address, tell us and we will find another way to confirm it. You may use an authorized agent, and we will ask for proof that you authorized them.
Counted is for people who are at least 16 years old. It is not directed to anyone younger, and we do not knowingly collect information from anyone younger. If we learn that an account belongs to someone under 16, we will delete the account and the information in it. If you believe someone under 16 has given us information, write to support@countedapp.com and we will take care of it.
We will update this Policy when what we do changes, and we will update it before the change takes effect rather than after. When we do, we will post the new version at countedapp.com and in the app with a new effective date at the top. If the change is material, meaning it affects what we collect, what we do with it, or who receives it, we will tell you directly, either in the app or by email to the address on your account, at least thirty days before it takes effect. Every previous version stays available on request.
Counted App LLC 2108 N Street, Suite N, Sacramento, California 95816 support@countedapp.com
| What we collect | What that means in Counted | Service providers who receive it | How long we keep it |
|---|---|---|---|
| Identifiers | Your email address, your account identifier, and the identifier the app uses for your installation. | Supabase | While your account is active, and for up to thirty days after you ask us to close it. |
| Your work and pay records (professional and employment-related information) | The heart of Counted. Your hours and shifts, pay rate, overtime and premium rules, breaks, holidays, time-off balances, tips, expenses, employer or contract details, and your own notes. | Supabase, for backup and sync only | On your device until you delete it. In your cloud backup while your subscription is active and for ninety days after it ends, or for up to thirty days after you ask us to close your account. |
| Your pay figures (financial information) | Your pay rate and the pay figures Counted estimates from it. This is your own wage information about yourself. It is not payment card information, which we never receive at all. | Supabase, for backup and sync only | The same as your work records above. |
| Photos and files you add (visual and electronic information) | Receipt photos and documents you choose to save. | AWS Textract, only when you scan a receipt and only to read the text on it. Supabase, only if cloud backup is on. | On your device until you delete it. In your cloud backup on the same schedule as your work records. |
| Location information | If you use mileage and grant the permission, your device location at the moment you ask for a distance. If you do not grant it, only the address you type. | Mapbox | We do not store your device location. We store the distance and the address you typed, with your work records. |
| Purchase information (commercial information) | Which subscription you hold and whether it is active. Apple and Google tell us this. You do not. | None | Three years from the date you agreed to the subscription, or one year after it ends, whichever is longer. California law requires us to keep this record. |
| Diagnostics (network activity information) | Anonymous crash reports and usage events, tied to a random per-installation identifier and never to you. This is built but switched off, and we are not collecting it today. | None today | Not applicable today. If we turn it on, we will update this Policy first, and you will be able to switch it off. |