Counted — time & pay tracker for hourly and shift workers · Counted App LLC
Effective date: September 16, 2026These Terms of Use are an agreement between you and Counted App LLC, a California limited liability company. We call ourselves Counted, we, or us. They govern your use of the Counted mobile app and the Counted website at countedapp.com, which we call the Service together.
Two sections deserve your attention before you agree. Section 11 explains what we do not warrant, and Section 12 limits what we are responsible for. They matter here because Counted gives you estimates rather than official figures, and because what those estimates are worth depends on what you put into them.
By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1.1 What it is. Counted is a personal tool for recording your own work time and estimating your own pay. You enter your hours, your pay rate, and the rules that apply to you, and Counted organizes that information and calculates from it.
1.2 Estimates, not official figures. Every figure Counted produces is an estimate calculated from what you entered. This includes hours, overtime, premiums, pay, mileage, tips, and expenses. None of it is a payroll record, a tax figure, or a legal determination. Your actual pay is set by your employer and reported on your pay stub, and your pay stub controls.
1.3 Counted is only as accurate as what you give it. If your hours, rates, breaks, addresses, receipts, or pay rules are missing, out of date, or wrong, Counted's results will be wrong in the same way and for the same reason. Reviewing what you enter is your responsibility, and it is the single thing that most affects whether Counted is useful to you.
1.4 Information about pay and leave rules. Counted may show general information about wage, hour, and leave rules, and may offer preset rules you can apply to your own entries. That information is general. It is not tailored to your employer, your contract, your location, or your circumstances, and the underlying rules change over time and vary between states and cities. It is not legal, tax, or accounting advice, and it is not a substitute for advice from someone who knows your situation.
1.5 Documents you create with Counted. If Counted helps you produce a report, a reimbursement request, a letter, or a similar document, that document is yours, prepared by you, from entries you made. We do not review it, we do not advise you on whether or how to use it, and we do not represent you.
1.6 What Counted is not. Counted is not payroll software. It is not a tax preparation service. It does not provide legal advice or legal representation, and using it does not create a professional relationship of any kind between you and us.
2.1 Minimum age. You must be at least 18 years old to use the Service. By creating an account you confirm that you are, and that you are able to enter into this agreement. Counted is not directed to anyone under 18, and we do not knowingly permit anyone under 18 to create an account. If we learn that an account belongs to someone under 18, we will close it and delete the information in it.
2.2 Where. We offer Counted in the United States. We do not offer it elsewhere and we do not represent that it is appropriate or lawful to use anywhere else.
2.3 Accurate information. The information you give us when you create your account should be accurate, and you should keep it current so that we can reach you about your subscription and your data.
3.1 Keeping it secure. You are responsible for your login credentials and for activity under your account. If you think someone else has access to it, write to us at support@countedapp.com as soon as you can and we will help you secure it.
3.2 Your account is yours. Counted accounts are for one person. Please do not share yours.
4.1 It belongs to you. The work data you enter is yours. We do not claim ownership of it, we do not sell it, and we do not use it to advertise to you or to anyone else.
4.2 The permission we need to run the Service. Running Counted requires us to handle your data in ordinary ways, and we need your permission to do that. You give us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process the data you enter and the photos and files you add, for the sole purpose of providing the Service to you, backing it up, syncing it across your devices, and helping you when you ask us for support. We do not use it for any other purpose. This license lasts only as long as we hold the data and ends when the data is deleted.
4.3 Accuracy. What you enter is yours to get right. Section 1.3 explains why this matters more here than it does in most apps.
4.4 Privacy. Our Privacy Policy describes what we collect, what we do with it, what we send to the service providers who help us run Counted, and the choices you have. It is part of these Terms.
4.5 Sharing something with someone else. Counted lets you send things you have recorded to other people, including your contract terms as a scannable code and a summary card of your hours and pay. Each is built on your device and passes to the other person directly or through your phone’s own sharing menu, and none of it passes through us. You choose what to send and to whom, and you are responsible for that choice. Some of what Counted puts on these cannot be removed: the card always carries your name and your employer, and the contract code carries your union or local and your employer. What you send is your own record rather than a document from your employer or your union, whoever receives it can change it, and Section 1.2 applies to it in their hands as it does in yours.
4.6 Information about other people. Counted lets you save the name and work email of a payroll contact so that you can use them again. If you enter information about someone else, you confirm that you are entitled to do so, and you remain responsible for what you enter and for what you send using it.
5.1 The plans. Counted is sold as a monthly subscription in two tiers. Counted includes the core app, reports, and cloud backup and sync. Counted Pro includes everything in Counted along with the full set of Counted Pro feature packs published as of the date you buy or renew your subscription. The App Store and Google Play show you the price of each tier before you buy, and that is the price that applies to you unless we change it, which Section 5.7 explains.
5.2 Where you buy. We sell subscriptions only as in-app purchases through the Apple App Store and Google Play. We do not sell them anywhere else, and we do not take payment ourselves.
5.3 Free trial. We may offer new subscribers a 30-day free trial with the full Counted Pro feature set described in Section 5.1. Starting the trial requires you to give Apple or Google a payment method. Unless you cancel at least 24 hours before the trial ends, the trial converts automatically into a paid monthly Counted Pro subscription and your payment method is charged the Counted Pro price shown to you before you started the trial, unless you chose a different plan before the trial ended. Cancelling during the trial costs you nothing, and you keep the trial through the day it was set to end.
5.4 Introductory pricing. We may offer an introductory price for a first period. Where we do, it applies to that period only, and your subscription then renews at the price shown for your tier. The store shows you the introductory price and the price that follows it before you buy, and we will tell you the ordinary price before we first charge it.
5.5 Automatic renewal. Your subscription renews automatically each month at the then-current price for your tier, and your payment method is charged within 24 hours before the renewal date, unless you cancel at least 24 hours before that date. It keeps renewing until you cancel it.
5.6 How to cancel. Counted gives you a Manage Subscription button inside the app, and that is the quickest way to cancel. Because Apple and Google take the payment, the cancellation itself completes in their subscription settings, and the button takes you straight there. You can also get there yourself, and the steps are below. Apple and Google change these screens from time to time, so if what you see does not match, use the button in the app.
Cancelling stops the next renewal. It does not cut short the period you already paid for, and you keep full access until that period ends. You do not have to call us, write to us, or explain yourself, and we will not ask you to. If the button does not work, or you cannot find your way through, write to us at support@countedapp.com and we will help you get it done.
5.7 Reminders and price changes. We will send you a reminder before your free trial converts into a paid subscription, and a reminder once a year that your subscription is running, saying what you have, how often and how much you are charged, and how to cancel. If we raise the price of your subscription, we will tell you at least seven days before the new price takes effect, and we will tell you what the new price is, when it starts, and how to cancel if you do not want it. Apple and Google send their own reminders and receipts as well. Those are theirs, and they do not replace ours.
5.8 Billing and your payment information. Apple and Google process every payment. We never receive, see, or store your card details. What we get from them is confirmation that your subscription is active and which tier you hold.
5.9 Refunds. Apple and Google handle refunds under their own policies, and you ask them rather than us. We do not control their decisions and we cannot overrule them. If something has gone wrong, write to us at support@countedapp.com and we will help you where we can.
5.10 Where these Terms say we will refund you. Sections 14.2 and 15.2 each promise a refund in a particular situation. Because Apple and Google process every payment, we cannot issue one directly. What we will do is ask the platform to refund you and support the request. If the platform declines, we will give you the equivalent period of Counted at no charge instead, so that you end up in the same place either way.
5.11 Promotional codes. We may issue promotional codes through Apple's and Google's programs. Codes have no cash value, cannot be redeemed for money, and are subject to the terms we state when we issue them and to the platform's own rules.
5.12 Changing your plan. You can move from Counted to Counted Pro whenever you like, and back again. The store handles the change either way and prorates what you have already paid.
6.1 The limits. Two Counted Pro features depend on outside services that charge us for each use, so they carry monthly limits. You get 100 receipt scans per month and 250 address-to-distance lookups per month. The limits reset at the start of each month. We show them before you buy and we show you where you stand inside the app.
6.2 If you reach a limit. The rest of Counted keeps working normally. You can still record time, edit entries, run reports, and export, and you can enter receipt totals and mileage by hand.
6.3 If we change the limits. We may adjust these limits. If we lower a limit that applies to a subscription you already hold, we will tell you at least thirty days before the change takes effect. Because your subscription runs a month at a time, that notice reaches you before the end of the period you have paid for, and you may cancel before the lower limit applies to you.
7.1 Your records stay on your device. If your subscription ends, whether because you cancelled it or because a payment did not go through, everything you recorded in Counted stays on your device. You can open it, read it, and export it to CSV or PDF at any time, at no charge, for as long as the app runs on your device. We do not delete, hide, lock, or withhold anything on your device because you stopped paying, and we will not.
7.2 What pauses. Creating new records pauses, and so do cloud backup and sync. Everything you already recorded stays readable and exportable. Resubscribing turns the paused features back on.
7.3 Your cloud backup. We keep your cloud backup for ninety days after your subscription ends. Before we delete it we will send you a notice with a one-tap export, so that you can take your own copy first. After ninety days we may delete the cloud copy. Deleting it does not affect the copy on your device.
7.4 What this promise covers, and what it cannot. Section 7.1 is a promise about what we will do, and we will keep it. It is not a promise that your records will survive events outside our control, because no promise could be. If you delete the app, or lose, replace, or reset your device, the records on that device go with it, and once the ninety days in Section 7.3 have run there may be no cloud copy left to restore from. That is why we send the notice, and why we suggest you keep an exported copy of your own somewhere you control.
7.5 Failed payments. If a payment fails, Apple and Google will retry it and give you a grace period under their own rules. Your subscription ends when they tell us it has ended.
8.1 Please do not. Do not try to break, disable, overload, or disrupt the Service. Do not copy, reverse engineer, decompile, or attempt to extract the source code of the app, except to the extent the law says you may despite this sentence. Do not access another person's account or data. Do not use automated means to access the Service at a scale it was not built for, or to work around the limits in Section 6. Do not use Counted to do anything unlawful.
8.2 If something goes wrong. If your use of the Service puts the Service or other people at risk, we may suspend your access while we look into it. We will tell you when we do, unless telling you would make the problem worse, and we will restore access if the problem turns out not to be one. Section 7 applies to your records for as long as any suspension lasts.
9.1 What we own. Counted, the Counted name and logo, the app, the website, and the software and content we put into them belong to us and are protected by copyright, trademark, and other law. Section 4.1 covers what you own, which is your data.
9.2 What we grant you. For as long as you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. That is the whole of what we grant. Everything we have not granted, we keep.
10.1 We will keep working on it. We may add, change, or remove features. Most changes will be improvements, and some will be necessary because a platform, an operating system, or an outside service we rely on has changed. If we remove something material that your subscription included when you bought it, we will tell you before we do.
10.2 If we stop offering Counted. If we decide to discontinue the Service, we will give you at least sixty days' notice, we will not renew any subscription that would start after that date, and export will keep working for as long as the app runs on your device.
11.1 As is. Except where the law does not allow it, the Service is provided as is and as available, without warranty of any kind. We disclaim all implied warranties, including the implied warranties of merchantability, of fitness for a particular purpose, of title, and of non-infringement.
11.2 What we do not warrant. We do not warrant that the Service will be uninterrupted, timely, secure, or error free, that any figure it produces will be accurate or complete, that any preset or general information it shows will match the rules that actually apply to you, or that any defect will be corrected.
11.3 Estimates. Section 1.2 is a term of this agreement and not a courtesy. The figures Counted produces are estimates derived from your entries, and we do not warrant them, whether for use in a conversation with your employer, in a claim or dispute, on a tax return, or for any other purpose.
11.4 Your rights that cannot be disclaimed. Some laws do not allow the exclusion of certain warranties. If one of those laws applies to you, the exclusions in this Section apply only to the extent that law permits, and nothing here takes away a right you have that cannot be taken away.
12.1 What we are not liable for. Subject to Section 12.3, and to the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost wages, lost income, unpaid or underpaid compensation, lost profits, lost business, penalties, interest, or the cost of substitute services, arising out of or relating to the Service or these Terms. This applies whether the claim is brought in contract, in tort, under statute, or on any other basis, and whether or not we were told such damages were possible.
12.2 The most we are liable for. Subject to Section 12.3, and to the fullest extent the law allows, our total liability arising out of or relating to the Service or these Terms will not exceed the greater of the amount paid for your subscription in the twelve months before the event giving rise to the claim, or one hundred dollars. That amount counts whether you paid it to us or through the Apple App Store or Google Play.
12.3 What these limits do not touch. Nothing in these Terms limits or excludes our liability for fraud or fraudulent misrepresentation, for willful injury to the person or property of another, for violation of law whether willful or negligent, or for anything else that California Civil Code section 1668 does not permit us to limit. Nothing in these Terms waives any right you have under the California Consumers Legal Remedies Act, which California Civil Code section 1751 makes unwaivable, or any other right that the law does not allow you to waive. If you live somewhere that does not allow the exclusion or limitation of incidental or consequential damages, parts of Section 12.1 may not apply to you.
12.4 If part of this Section fails. Sections 12.1, 12.2, and 12.3 are each severable from one another. If a court holds any of them unenforceable in whole or in part, the rest remain in force to the fullest extent the law allows, and the limit in Section 12.2 survives independently of the exclusions in Section 12.1.
12.5 Why this is here. These limits reflect what Counted costs and what it does. Counted is an inexpensive personal tool that estimates from what you type in, and it is not priced or built to carry the risk of the decisions you make with the results. Sections 11 and 12 are a basic part of the deal between us, and we would not be able to offer the Service on these terms without them.
This Section applies to the extent you obtained Counted through the Apple App Store or Google Play, which is the only way to obtain it.
13.1 This agreement is with us. These Terms are between you and Counted App LLC. Apple and Google are not parties to them. We, and not Apple or Google, are responsible for Counted and for its content.
13.2 Scope of your license on Apple devices. Your license to use the Counted app on an Apple device is a non-transferable license to use it on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
13.3 Support. We are responsible for support. Apple has no obligation to provide any maintenance or support services for Counted.
13.4 Warranty. If Counted fails to conform to any warranty that applies to it, you may notify Apple, and Apple will refund the purchase price to you. To the maximum extent the law allows, Apple has no other warranty obligation with respect to Counted, and any other claim, loss, liability, damage, cost, or expense arising from a failure to conform to a warranty is ours to address under these Terms.
13.5 Claims. We, and not Apple, are responsible for addressing any claim you or a third party makes relating to Counted or your use of it, including product liability claims, any claim that Counted fails to conform to a legal or regulatory requirement, and any claim arising under consumer protection, privacy, or similar law.
13.6 Intellectual property claims. We, and not Apple, are responsible for investigating, defending, settling, and discharging any claim that Counted or your use of it infringes a third party's intellectual property rights.
13.7 Legal compliance. You represent that you are not located in a country subject to a United States government embargo or designated by the United States government as a terrorist-supporting country, and that you are not listed on any United States government list of prohibited or restricted parties.
13.8 Third-party terms. When you use Counted you must comply with any third-party terms of agreement that apply to you, including the terms of your wireless carrier or data plan.
13.9 Apple as third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.
13.10 Google. Google is not a party to these Terms and is not responsible for Counted. Your use of Google Play is governed by your agreement with Google.
14.1 You may leave at any time. You can cancel your subscription as described in Section 5.6, and you can ask us to delete your account and its data as described in our Privacy Policy. Section 7 tells you what happens to your records either way.
14.2 When we may end your access. We may terminate these Terms and close your account if you materially breach them and do not fix the breach within thirty days after we tell you about it, or immediately if we are required to by law or if leaving the account open would expose us or other users to serious risk. We will refund the unused part of any period you have paid for, as described in Section 5.10, except where you have used the Service to break the law or to harm someone.
14.3 What survives. Sections 1, 4.1, 5.10, 7, 9, 11, 12, 13, 16, 17, and 18 survive the end of these Terms, along with any other provision that by its nature is meant to.
15.1 How we change them. We may update these Terms. If a change is material, we will tell you before it takes effect, either in the app or by email to the address on your account, and we will give you at least thirty days' notice. We will always post the current version with a new effective date.
15.2 Your choice. If you do not want a material change, you may cancel before it takes effect and we will refund the unused part of the period you have paid for, as described in Section 5.10. Continuing to use the Service after a material change takes effect means you accept it. We will not change these Terms in a way that reduces the promises in Section 7 for records you have already created.
16.1 Talk to us first. If you have a problem, write to us at support@countedapp.com and describe it. Most things can be fixed this way, and we would rather fix them. If we have not resolved it within sixty days of your notice, either of us may go to court. This paragraph does not stop you from filing in small claims court at any time.
16.2 Small claims. Either of us may bring an individual claim in small claims court, in the county where you live or in Sacramento County, California, if it qualifies.
16.3 No arbitration. These Terms do not require arbitration, and neither of us gives up the right to go to court or to a jury.
17.1 Governing law. California law governs these Terms and any dispute arising out of them or the Service, without regard to conflict-of-laws principles.
17.2 Venue. Except for claims that may be brought in small claims court under Section 16.2, the state and federal courts located in Sacramento County, California have exclusive jurisdiction, and both of us consent to that jurisdiction and venue. If the law where you live gives you the right to bring a claim in your own local court and does not allow that right to be waived, this Section does not take it away.
18.1 Severability. If any provision of these Terms is held unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms will remain in force.
18.2 No waiver. If we do not enforce a provision, that is not a waiver of it, and it does not stop us from enforcing it later.
18.3 Assignment. You may not assign or transfer these Terms or your account. We may assign these Terms in connection with a merger, an acquisition, a reorganization, or a sale of all or substantially all of our assets, provided the party taking them on is bound by them, including by Section 7.
18.4 Notices. We will send notices to the email address on your account, or through the app, and they are effective when sent. That does not apply to any notice the law requires us to give you, including the reminders and price-change notices in Section 5.7, which we have to actually provide. Send notices to us at support@countedapp.com, or to Counted App LLC, 2108 N St, Ste N, Sacramento, CA 95816. Keep your email address current so that the notices in Sections 5.7, 7.3, 10.2, and 15.1 reach you.
18.5 Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service, and they replace anything said or written about it beforehand.
18.6 Interpretation. Headings are for convenience and do not affect meaning. Including means including without limitation. Nothing in these Terms creates a third-party beneficiary other than as stated in Section 13.9.
Counted App LLC 2108 N St, Ste N, Sacramento, CA 95816 support@countedapp.com +1 (916) 282-0202